Portal
Sign in to your resident portal.
View your current and past statements, set up autopay, switch to paperless, pay by ACH or credit card, or download bills for your records.
Pay your NES utility bill online.
If your community uses NES for utility billing, sign in to view your statement, set up autopay, switch to paperless, or pay a one-time charge.
8 ways · To pay24/7 · Portal accessBilingual · SupportAutopay · Set & forget
For residents
How it works for residents.
8 ways
Autopay, ACH, card, check, paperless, phone, kiosk, mail.
NES supports eight payment methods because residents have different preferences. Pick the one that fits how you handle bills today.
En Español
Bilingual customer service: (800) 488-1748.
Account questions answered by a real human on the NES team. English and Spanish standard. We don't outsource.
For residents
Online resident portal and payment options.
NES manages utility billing for thousands of apartment communities, condos, and mobile home parks across the country. If your community uses NES, sign in at portal.submeter.com using the email on file with your property manager. New residents: your property manager can request an invitation on your behalf.
Common questions
Resident questions.
Your property manager registers you. Once registered, you'll receive an email invitation from NES with a link to set your password. If you didn't receive the invite, check spam, then contact your property manager or call NES at (800) 488-1748.
Eight: autopay (ACH), one-time ACH, credit card, debit card, check by mail, paperless e-billing, phone payment, and on-site kiosk where available. Some methods carry a small processing fee.
Sign in to the portal, navigate to the bill in question, and use the Dispute Charge button. Or call NES customer service at (800) 488-1748. Typical disputes resolve within one billing cycle.