01Day 0 - 1
Free portfolio review
NES reviews 12 months of utility invoices to scope the volume, identify validation rules, and confirm vendor coverage (water, sewer, gas, electric, trash, and internet).
Looking to pay your NES utility bill? Pay my bill or log in to the resident portal.
We take utility billing off your team's plate.
NES reads and validates every utility invoice your property gets, re-bills residents for their share on one statement, and pays the vendors for you. You approve in the portal; we handle the rest, including resident questions through our in-house bilingual call center. This is our utility billing and invoicing service, also known as utility bill pay or Utility Expense Management (UEM).
One billall utilities, one statement
Real-timeonline reporting dashboard
Integrateswith your accounting platform
Every statebilling rules tracked for you
Quick answer
What is utility bill pay for multifamily?
Utility Bill Pay is when a third party (NES) pays the master-meter utility bills on behalf of the owner and then re-bills residents for their share. Your team stops touching utility invoices; one consolidated NES statement goes to each resident with autopay and online payment options. Every invoice is validated against historical baselines before clearing.
- One consolidated resident statement, every utility
- Real-time owner dashboard for review and approval
- Integrates with 8 property management system (PMS) platforms (Yardi, RealPage, Entrata, AppFolio, MRI, ResMan, Rent Manager, AMSI)
- Bilingual in-house resident customer service
- Every invoice validated against historical baselines
What you get
An online portal designed with property managers, not at them.
Unlike other utility management companies, NES partnered with real estate owners and property managers to design the utility billing and invoicing portal. In a few seconds, you can view expenses, track vacancy recovery efforts, and understand what each property is spending. A few times a month, you'll log in to approve transactions. Every invoice is itemized in the portal before it clears, so you see what you're paying before you fund it.
- One bill for residents that covers every utility
- NES recaptures the maximum amount of utility expense
- Integrates into your accounting platform
- Real-time online reporting
- Autopay and online payment processing for residents
- Billing follows the rules in every state you operate in
Utilities NES handles
Almost all of your monthly utility expenses.
NES processes invoices for every line on your property's utility statement, then combines them into one resident-facing bill where appropriate.
- Water
- Sewer
- Gas
- Electric
- Trash
- Internet
One vendor
NES handles every aspect, from paying utilities through collections.
NES is a done-for-you utility management company. The same team that processes your master-meter invoices also runs your submetering or RUBS (ratio utility billing): when submetering isn't a fit, we split the master utility bill across units by a fair formula. We send resident statements and recover what residents owe. NES can take over billing on your existing real estate without any service interruption. Outsourcing billing and collections saves thousands of hours and lets you better manage your portfolio.
The vendor-pay side: Utility Expense Management (UEM)
We pay your utility vendors so your team doesn't cut the checks.
Utility Expense Management (UEM) is the vendor-pay part of this service. NES collects every utility invoice your property gets, routes each one through the portal for your approval, then pays the vendor on schedule. You fund NES once and we settle the rest, so your accounts payable team is out of the loop on utility bills.
Compliance
Billing follows the rules in every state you operate in.
We track each state's utility-billing requirements so your team doesn't have to. See how our compliance team keeps billing audit-ready.
How Utility Bill Pay deploys
Your team stops touching utility invoices.
Four steps from contract to autopilot. NES processes every utility invoice, validates against historical baselines, and bills residents on one consolidated statement.
02Week 1 - 2
Connect accounting + PMS
Bill Pay integrates into your accounting platform and posts charges to Yardi, RealPage, Entrata, AppFolio, MRI, ResMan, Rent Manager, or AMSI.
03Week 2 - 4
Vendor handoff
NES becomes the bill-pay contact with each utility provider. Invoices route to NES, get validated, and clear on schedule with owner approval inside the portal.
04Ongoing
One bill per resident
Residents receive a single consolidated NES statement covering every utility. Autopay, online payment, and bilingual customer service are all handled for you.
What clients say
Easy to work with and makes my job as a Property Manager a breeze.
Emily
Property Manager
More from NES
Everything else NES does in-house.
NES is a turn-key utility management company. Most of our clients use more than one service. Here’s the rest of what we run.
Submetering
Water, gas, and electric submetering for multifamily communities, condos, commercial properties, and residential parks.
- 15-40% utility savings
- 12-18 month ROI on most installs
RUBS Billing
Ratio Utility Billing System: the alternative when submetering isn't viable.
- Allocated by occupancy, sq.ft., and fixture count
- Live in 30 days, no construction
Collections
Outsource rent, HOA, and utility collections to a dedicated in-house NES team.
- Door hangers, tiered letters, skip tracing
- Saves your team hundreds of hours a month
Submeter Replacement & Equipment
Buy or lease nonproprietary submeters at cost: Badger, Cereniti, MasterMeter, Neptune, NextCentury, Norgas, Sensus & more.
- Nonproprietary, read by any vendor
- Includes extended NES warranty
MyReads Leak Detection
Automatic email alerts when a unit's water usage spikes, so you catch a running toilet the same day.
- Reads several times daily
- Customizable alert sensitivity
Temporary Verification & Auditing
Temporary ultrasonic clamp-on meters on the water lines that matter, so you can verify usage and find leaks without cutting a pipe.
- No pipe cutting, no shutoff to install
- Verify usage and find leaks by zone
1968
Privately owned since 1968
1 statement
Per resident, covering every utility
Real-time
Owner portal: approve, review, export
8 PMS
Certified integrations + custom on request
Bilingual
In-house call center, English + Spanish standard
Two-minute overview
See how Utility Bill Pay works.
Common questions
What property managers ask about Utility Bill Pay.
Water, sewer, gas, electric, trash, and internet, plus most other recurring property utilities. If a vendor sends a monthly invoice, NES can process it, validate it against historical baselines, and schedule payment.
Residents receive one statement from NES that combines every billed utility. They can pay online, set up autopay, or go paperless. Resident customer service is handled by NES's in-house bilingual call center.
Yes. Utility Bill Pay integrates into your accounting platform. NES also syncs to Yardi, RealPage, Entrata, AppFolio, MRI, ResMan, Rent Manager, and AMSI for posting charges directly to your PMS.
A few times a month, a real estate owner or property manager will need to log in and approve transactions. NES designed the workflow with property managers so it stays light, with no daily babysitting.
Yes. NES can take over billing on your existing real estate without re-installing equipment or re-issuing resident accounts. The transition is designed to be invisible to residents.
No. Utility Bill Pay is a standalone service. Many clients use it on properties where submetering isn't viable, alongside RUBS, or instead of either.
Common questions, answered.
Get started
Get your team out of utility billing. One business day turnaround.
Tell us about the portfolio (units, current utility spend, your PMS) and an NES specialist will return a Bill Pay quote and a transition plan that won't disrupt resident service.