01Day 0 - 1
Free portfolio review
NES reviews the aged AR, the past-due policy, and the unit count to confirm fit (80+ unit minimum) and scope the engagement.
Outsource collections, recover your time.
Collections is the most time-consuming part of property management. A dedicated in-house NES specialist works your past-dues with door hangers, tiered letters, skip tracing, and a bilingual call center, saving your team hundreds of hours a month.
Since 1968privately owned NES
Door hangerstiered letters, ringless VM
Advancedskip tracing included
Bilingualin-house support
Quick answer
What does outsourced multifamily collections include?
NES Collections recovers past-due rent, HOA fees, and utility AR for multifamily portfolios of 80+ units. A dedicated in-house specialist manages each portfolio using door hangers, tiered collection letters, advanced skip tracing, ringless voicemail, and a bilingual call center, saving property management teams hundreds of hours every month.
- 80+ unit portfolio minimum
- Door hangers, tiered letters, ringless voicemail
- Advanced skip tracing included
- Bilingual in-house call center
- Live dashboards for both owner and residents
What NES can collect
Rent, HOA fees, and every common utility.
National Exemption Service offers collection services covering almost anything that needs to be recovered from a resident or owner.
- Monthly rent or homeowners association fees
- Water, gas, electric, trash, internet, and other utilities
Why outsource
Time is money. Hundreds of hours per month, returned to your team.
Collections is often the most time-consuming part of managing real estate. NES employs a variety of tools that include door hangers, tiered collection letters, advanced skip tracing, ringless voicemail, and a dedicated specialist to manage and track past dues. The result: you focus on operations while NES recovers what's owed.
Built for portfolio scale
Reporting dashboards for both you and your residents.
Collections runs on the same in-house team as the rest of NES, which means one dashboard for you, one for your residents, and a named specialist who knows the portfolio instead of a rotating queue. Complex ownership structures, mixed asset types, multiple states: the team has run all of it since 1968.
- In business since 1968
- Reporting and analytics
- Property manager online dashboard
- Resident online dashboard
- Bilingual customer support
- Multiple payment options
Vacant unit cost recovery
Recover the utilities residents forget to switch into their name.
When a resident moves in, they often don't move the utilities into their name, so the owner or HOA keeps getting billed until the account transfers. NES cross-references your occupancy data against the utility-provider invoices, finds that gap, and bills the resident back with a penalty fee. There is no threshold and no minimum, billing starts from day one of the gap, and any dispute runs through the same in-house bilingual call center.
- Bills from day 1 of the occupancy or account gap, no threshold
- Automatic cross-reference of occupancy against utility invoices
- Penalty fees added to the recovered statement
- Works alongside submetering, RUBS, or as a standalone
How Collections deploys
Outsource the AR. Keep the operations focus.
Four steps from contract to recovery. NES runs every collections touch in-house with a dedicated specialist on each portfolio.
02Week 1 - 2
Account onboarding
Aged accounts transfer to NES with full payment history. A dedicated specialist is named to the portfolio and trained on your policy.
03Week 2 onward
Tier-1 outreach
Door hangers, tiered collection letters, ringless voicemail, and bilingual phone outreach begin. Advanced skip tracing engages on harder accounts.
04Ongoing
Recovery + reporting
Recovered AR posts to your accounting platform. Owner and resident dashboards give live visibility into every account, every touch, every payment.
What clients say
Anita Stone, our billing coordinator, is always on time and quick to respond to any issues. Overall we are very happy with their service.
Chris
Vice President
More from NES
Everything else NES does in-house.
NES is a turn-key utility management company. Most of our clients use more than one service. Here’s the rest of what we run.
Submetering
Water, gas, and electric submetering for multifamily communities, condos, commercial properties, and residential parks.
- 15-40% utility savings
- 12-18 month ROI on most installs
RUBS Billing
Ratio Utility Billing System: the alternative when submetering isn't viable.
- Allocated by occupancy, sq.ft., and fixture count
- Live in 30 days, no construction
Utility Bill Pay
NES pays your water, gas, electric, trash, and internet bills and recovers them from residents.
- One bill for residents, all utilities
- Real-time online reporting
Submeter Replacement & Equipment
Buy or lease nonproprietary submeters at cost: Badger, Cereniti, MasterMeter, Neptune, NextCentury, Norgas, Sensus & more.
- Nonproprietary, read by any vendor
- Includes extended NES warranty
MyReads Leak Detection
Automatic email alerts when a unit's water usage spikes, so you catch a running toilet the same day.
- Reads several times daily
- Customizable alert sensitivity
Temporary Verification & Auditing
Temporary ultrasonic clamp-on meters on the water lines that matter, so you can verify usage and find leaks without cutting a pipe.
- No pipe cutting, no shutoff to install
- Verify usage and find leaks by zone
1968
Privately owned since 1968
80+
Unit minimum (call for exceptions)
Hundreds
Of hours returned to your team monthly
Skip tracing
Advanced, in-house, included
Bilingual
In-house call center, English + Spanish standard
Common questions
What property managers ask about Collections.
NES collects monthly rent, homeowners association fees, and any utility, including water, gas, electric, trash, internet, and others. If it's owed, NES can recover it.
Yes. NES currently only handles properties with 80 units or more. If you're below that threshold, NES specialists can recommend an appropriate alternative.
Door hangers, tiered collection letters, advanced skip tracing, ringless voicemail, and a dedicated specialist to manage and track past dues. Every account has a named owner inside NES, not just an auto-dialer.
Yes. NES's in-house bilingual call center handles all resident interactions. Spanish-language support is standard.
Yes. Property managers have a dedicated online dashboard for reporting and analytics. Residents have their own dashboard for payments, autopay, and dispute resolution.
Handled right, it helps. Residents deal with a professional, bilingual team with full account documentation, instead of an awkward conversation in the leasing office. Firm is fine. Rude is never allowed, and every touch is logged where you can see it.
Yes. NES cross-references your occupancy data against the utility provider's invoices. When a unit is occupied but the utility account is still in the owner's name, NES bills the resident back for that gap plus a penalty fee, from day one, with no threshold.
Common questions, answered.
Get started
Get your AR back. One business day turnaround.
Tell us about your portfolio, including units, age of receivables, and current collection policy. An NES specialist will return a quote and onboarding plan. 80+ units required; call for exceptions.