Answers before you sign anything.

It depends on the meter type, where the meters and shutoff valves sit, and the number of units, so NES prices each property individually. The typical return lands in 12 to 18 months. If submetering is not the right fit, NES quotes RUBS instead. Call us or hit Get a Quote and a specialist responds within one business day.

Yes. You get a login to the NES owner portal with 24/7 access to your property's usage, billing, and recovery. Training is included, and a named property liaison answers questions whenever they come up.

Each unit gets a meter and a transmitter. The transmitter reports to a central computer, usually in the leasing office, and NES turns that usage into each resident's monthly bill.

Yes. NES only installs nonproprietary meters, so any other submetering company can read them. If you ever leave, the hardware goes on working. Most of the industry cannot say that.

RUBS stands for Ratio Utility Billing System. NES divides the property's master utility bill across the units by a formula built from factors like occupancy and unit square footage, disclosed to residents as your state requires. It is the standard approach when meters cannot be installed, or when installing them is not worth the cost.

Submetering is legal in most states, and the rules on what you can bill, disclosure language, and rate caps vary by state and sometimes by county. NES has an in-house compliance team that tracks the requirements across the 43+ states we serve and verifies the rules for your exact address before billing starts.

NES does. Residents receive a clear monthly bill for their own measured usage, can pay online, by phone, or by mail, and can call our bilingual support team with any question. Owners stop fielding utility billing calls, and disputes are handled by NES.

It depends on the property layout and unit count, and most installs are scheduled so residents are barely interrupted. NES technicians handle the work in-house, including occupied units at existing properties. After a short site review we give you a schedule up front with your quote.

Both. NES serves new construction, where meters are planned in at the design phase, and existing properties, where meters are retrofitted. If your property already has meters installed by another company, NES can usually take over reading and billing without replacing the equipment.

NES offers optional extended warranty coverage on the meters it installs. If a covered meter fails, NES replaces it, and because the equipment is nonproprietary you are never stuck with hardware only one vendor can service.

Yes. Meters are read every day, so a running toilet or hidden leak shows up as a usage spike within hours instead of on next month's bill. NES MyReads adds daily monitoring and email alerts on the property's main line as well.