(800) 488-1748
Call NES resident customer service.
M-F business hours, bilingual, in-house. Average hold under 3 minutes. You won't speak to a robot if you need help.
Account questions answered by humans.
Resident customer service at NES is bilingual, in-house, and not outsourced. Call, email, or use the portal, whichever works for you.
800-488-1748 · Call NEScsr@submeter.com · Email NES24/7 · Portal accessBilingual · English + Spanish
For residents
How it works for residents.
csr@submeter.com
Email resident customer service.
Same team answers email as the phones. Typical response time under one business day.
24/7
Self-serve in the portal.
View bills, dispute charges, update payment methods, switch delivery preferences, all without calling. Available 24/7.
For residents
Help on your NES account.
NES manages utility billing for residents at thousands of communities. If you have a question about your bill, your payment, your move-out balance, or anything else NES-related, reach out: bilingual, in-house customer service answers every contact.
Common questions
Resident questions.
Anything related to your utility bill from NES: bill questions, payment, autopay, paperless, disputes, move-in / move-out balances. For questions about your lease or rent, contact your property manager.
Usage data is visible in the portal. If your usage seems unusually high, NES can help review historical patterns and flag a possible leak: request a leak check from the portal or by phone.
Sí. NES tiene servicio al cliente bilingüe. Llame al (800) 488-1748 o envíe un correo electrónico a csr@submeter.com en español.