Warranty
Extended
Optional extended warranties.
Optional extended warranty coverage is available on the meters NES sells and installs. If a covered meter fails, NES replaces it, with the terms spelled out in your agreement up front.
The meters keep working. That is the job.
Calibration, batteries, repairs, and warranty replacements where coverage applies, on meters NES installs, and on plenty we did not. One service plan, handled by NES employees.
ExtendedWarranties
W-2NES technicians
30 minAvg. install / unit
Non-propNonproprietary meters
Why it works
Three numbers that matter.
In-house techs
W-2
NES technicians, not subcontractors.
Every NES install crew is on NES payroll. Background-checked, trained, insured. They work in your community, not a vendor's.
Nonproprietary
Open spec
Standards-grade equipment you can take with you.
All NES-installed meters are nonproprietary. They read with any vendor's system. You're never locked in by hardware.
What it is
Aftercare for every meter on the property.
NES Meter Care covers calibration, battery replacement, repairs, and warranty claims on the meters NES installs, and NES can take over meters another vendor installed too. Buying is a separate decision: the Meters & Equipment page covers brands, buy versus lease, and at-cost pricing. Meter Care is what keeps that equipment reading accurately for the next decade.
How NES works
From master meter to recovered NOI, in four steps.
Day 0 to 5
01Free audit
Send 12 months of master-meter bills. A specialist confirms scope with you within one business day, then models the recovery and payback on your real numbers. Your written assessment arrives within five business days.
Day 5 to 45
02Install
NES W-2 technicians install the meters with under 30 minutes of downtime per occupied unit. The equipment is nonproprietary, and extended warranties are available.
Monthly
03Bill & support
Hourly reads feed in-house billing. A bilingual customer service team handles every resident question and dispute.
Ongoing
04Recover
Net recovery posts to your PMS the same cycle. You track consumption, accounts receivable, and recovery in the owner dashboard.
Ready to move
Get a free assessment: single property or portfolio.
Send us your master-meter bills and unit counts. A specialist replies within one business day, and your full recovery model arrives as an executive PDF within five. No obligation. It works the same for an 80-unit community or a 20,000-unit portfolio.
Common questions
What owners ask before signing.
If a covered meter fails in normal service, NES replaces it. The exact coverage terms are spelled out in your agreement up front, so ask your NES specialist for the warranty options that apply to your equipment.
Yes. NES offers standalone installation as a service for properties that already have meters in inventory or are converting from a previous vendor. Installation includes commissioning and integration with the NES platform.
Calibration, battery replacement, and reads are all bundled into the ongoing NES service. Extended warranty coverage handles replacement of covered meters.
No. Every meter NES installs is nonproprietary and reads with any vendor's system. The hardware is yours to keep, so you're never locked into NES by equipment. The warranty is a reason to stay, not a trap.
NES W-2 technicians install with under 30 minutes of downtime per occupied unit, on a schedule that works around your residents. Resident notice goes out ahead of time and service is restored before the technician leaves.
Pricing is by property or portfolio size, a predictable flat rate rather than a percentage of recovery. Meter Care covers maintenance and replacement, and it is separate from equipment and installation, which typically run about $200 per unit. That is an estimate, not a quote, and it is subject to change. Get a custom proposal in 24 hours from your specialist.