Utility submetering puts a meter on each unit that measures and bills its water/sewer, gas, and electric use. The technology has been around since the early 1920s. NES installs the meters, reads them, pays the master-meter bill, and bills your residents, all in-house and with bilingual support.
When residents pay for what they actually use, they cut back. Most properties see 15 to 30 percent lower water use. Submetering also catches leaks early, lets you bill common-area usage accurately, and can raise the value of the property. Payback usually lands within 12 to 18 months.
Yes for water and, with limits, electricity. Gas submetering is not allowed in Connecticut. Water submetering is allowed once PURA approves the submeters, and electric submetering is only available to certain buildings, with PURA approval required before billing. PURA reviews submetering closely, so the filings have to be right the first time. One thing that is not allowed: RUBS. Connecticut's Supreme Court ruled in 2024 that ratio billing violates state law, which makes measured submetering the compliant option. A 2026 law, Public Act 26-113, goes further: for leases entered into or renewed on or after October 1, 2026, a lease cannot charge a resident for utilities unless a meter serves that unit alone. NES tracks the current requirements and handles the filings so your property stays compliant.
Connecticut regulates submetering through the Public Utilities Regulatory Authority (PURA), and the rules differ by utility. Utility service itself in Hartford falls under the PURA. NES tracks the current Connecticut and local requirements for your address, so billing is set up to match the rule.
Water and sewer service in Hartford comes from the Metropolitan District Commission, which serves much of the region. NES works with whichever provider serves your property, installs the submeters, reads them, pays the master-meter bill, and bills your residents in-house across the Greater Hartford.
Most submetering installs pay for themselves within 12 to 18 months through the utility cost you recover. We'll run the numbers on your actual master-meter bills and unit count, then send you a clear, no-obligation estimate.
No. NES installs nonproprietary meters that other companies can read, and extended warranties are available on our submeters. You're never locked in.