# Submetering App for Residents

Source: https://submeter.com/submetering-app/
Publisher: National Exemption Service (NES), https://submeter.com. Last reviewed September 2026.

Where residents view and pay their NES utility bill online: balances, usage history, paperless billing, and autopay, on any phone or computer.

## How do residents pay their submetering bill online?
If you are a resident billed by NES, you can view and pay your utility bill through the NES online portal at portal.submeter.com. The portal lets you see your charges, check your usage, and make a payment any time. We suggest signing up for autopay, which is free and pays your utility bill automatically each month. Autopay helps you avoid missed payments and late fees without any extra effort. If you have a question about a charge, NES has an in-house, bilingual support team you can reach by phone or email for quick answers. For property owners reading this, the same system gives your managers their own view of billing and usage, and NES handles the meter reads, bill generation, and collection so your staff does not have to.

## What residents can do online
- View current and past utility bills.
- Pay by your preferred method any time.
- Turn on free autopay to avoid late fees.
- Check your own usage between bills.

## Help when you need it
Behind the portal is a real support team. NES has in-house, bilingual staff who answer resident questions by phone and email, so you are not stuck with an automated line when something does not look right on a bill.

## Questions
**Is autopay free?**
Yes. Autopay is a free service that pays your utility bill automatically each month so you do not miss a due date.

**Where do I log in to pay my bill?**
Residents pay at the NES portal, portal.submeter.com. You can see your charges and usage there and set up autopay in a few minutes.